For optimal results, we suggest obtaining your accurate ring size either at a nearby jewelry store or with the assistance of a skilled jeweler. ​ Alternatively, you can explore various online options for ring sizers, an affordable and convenient method to determine your ring size. To utilize a ring sizer, place it on the finger intended for the ring and make necessary adjustments. Exercise caution not to fasten it too tightly, considering that actual rings typically have a slightly larger fit than ring sizers. Allow for a slight margin to ensure a comfortable fit.

Occasionally, a ring size may fall between two standard sizes. In such instances, we suggest selecting the larger of the two nearest half sizes. For solid gold rings, we provide quarter sizes, while for other metals, we currently offer half sizes only. If your desired size is not listed on our website, kindly reach out to us, and we'll be happy to provide further assistance!

Sentimental items such as memorial ashes, pet fur, and similar mementos can be securely shipped to us via mail. The address will be provided upon receipt of payment. For your convenience, we recommend visiting a post office to send your materials to us, and please note that shipping charges are your responsibility. It's crucial that all items are completely dry before mailing them to us. To ensure smooth processing, kindly seal and separate multiple items, and label each with the corresponding name on your order. Additionally, please clearly mark items (e.g., memorial ashes) on the envelope or package you send. For those in the Calgary, Alberta, Canada area, we offer the option to drop off or pick up items locally. Feel free to contact us to arrange a suitable time for this service.

Upon completion of the form on our custom designs page, expect a prompt response from us. We will verify the design specifics with you and address any queries you may have. Our invoice, conveniently sent via email, offers payment options including credit, debit, PayPal, and more. You can choose to pay either a $100 Canadian dollar down payment or the full amount. Please note that payment, whether it's a down payment or the full sum, must be settled before we disclose a shipping address for any sentimental items. If you opt for the down payment, the remaining balance will be due upon your approval of final ring photos before shipment. Kindly note that we will initiate the crafting process of your custom design only after confirming both the design details and payment. Please allow 6-8 weeks for orders to be completed and shipped to you. Upon shipment, tracking information will be promptly provided for your convenience. We hope you enjoy your bespoke ring!

If you're drawn to gold, we offer both gold/rose gold-plated tungsten and solid gold options. Our solid gold rings exude premium quality, meticulously handcrafted from scratch. Available in 10k, 14k, 18k, and 24k variants, and customizable in any size and width, our solid gold rings are offered in rose gold, white gold, and yellow gold finishes. We recommend removing your solid gold ring for prolonged showers, but day-to-day handwashing is perfectly fine. For a more budget-friendly yet equally stunning and durable alternative, consider our gold/rose gold-plated tungsten rings. While the plating is resilient, it's advisable to avoid impacts against hard surfaces and prolonged exposure to water to maintain its integrity.

If you're fond of silver, we offer a diverse selection of silver-colored metals, including stainless steel, titanium, tungsten, and sterling silver. Stainless steel, our most economical option, boasts durability, a lustrous appearance, and is waterproof, making it suitable for daily activities such as handwashing and showering. Titanium, known for its durability and shine, is also waterproof and suitable for everyday wear. Its unique profile sets it apart, so feel free to request photos if you're interested. Tungsten, prized for its strength and weightiness, is scratch-resistant and waterproof, providing lasting durability for various activities. Our sterling silver rings are bright, shiny, and durable. However, we recommend removing them before handwashing and showering to prevent tarnishing over time. We use .925 sterling silver, not fine silver. Due to the inclusion of copper to strengthen the metal, it has an extremely rare chance of causing skin discolouration, influenced by individual body chemistry and environmental humidity. Should you have any concerns, we're here to assist.

If you're seeking something unique, we offer black-plated tungsten and Damascus metal. Black-plated tungsten boasts a striking dark appearance, providing a captivating contrast to various inlay materials. Similar to our gold and rose gold-plated tungsten, we recommend removing it before showering or handwashing and being cautious to avoid impacts against hard surfaces, as this may cause the coating to chip or discolor over time. Damascus metal is renowned for its exquisite patterns, revealed through etching in acid. Durable and strong, it should withstand handwashing, though we advise against prolonged exposure to water, such as long showers.

Our rings are crafted to be durable, designed to withstand most activities. However, certain metals may require specific care. While our rings are designed to withstand handwashing, we recommend avoiding prolonged exposure to water to prevent potential discolouration. For detailed care instructions tailored to specific metals, please refer to the information provided in previous questions. In emergencies, our rings can be safely removed/cut in a hospital setting if needed. Please avoid wearing any of our rings in swimming pools, saltwater, or when using acetone, as these chemicals will dissolve inlays and/or damage the metal. For cleaning, a mild dish soap or jewelry cleaner is recommended.

For shipping within Canada or to the USA, we apply a flat rate of $20 CAD. For international shipping, a flat rate of $35 CAD is charged.

All our pieces are shipped via Canada Post, offering worldwide shipping. Your ring is dispatched promptly upon completion. Furthermore, we include free tracking to ensure transparency regarding the expected arrival. As our rings are meticulously handmade to order, please allow 6-8 weeks for completion and delivery. Rest assured, we'll keep you informed throughout the process and notify you of any developments along the way.

While extremely rare, it's possible for our pieces, like any product, to be lost in transit. If such an unfortunate event happens, please contact us, and we'll recreate your ring free of charge. The specifics of this will vary based on the individual circumstances.

If your ring doesn't fit or needs to be returned for any reason, please don't hesitate to contact us. We're here to ensure your satisfaction and will gladly create another ring that meets your requirements, offered at a reduced price. While our custom rings are final sale due to the extensive time, effort, and costs involved in their creation, we're committed to collaborating with you to craft another magical piece at a fraction of the original cost.

If your ring has been damaged, there's no need to worry! All our pieces come with a lifetime warranty. While damages are rare with proper care, in the event of damage, you can send the ring back to us. We'll repair it and return it to you for a reduced cost (usually the cost of shipping), which will be discussed with you beforehand. If you notice your ring losing its shine over time, we also offer a re-polishing service. Please note that warranty coverage varies depending on each case, so if damages occur, please reach out to us for assistance.